Creating an organization
When you sign up for Dune Digital and complete onboarding, an organization is created for you automatically. You can also create additional organizations from the organization switcher in the sidebar. Each organization has:- A name — displayed throughout the platform and in any customer-facing portals you create
- A slug — a URL-friendly identifier used in organization-specific URLs (e.g.,
/organization/my-company) - An optional description and billing email
- Branding settings — logo, primary color, accent color, and slogan used in white-label portals
Only the organization owner can edit the organization’s name, slug, and core settings. Administrators can manage members and teams but cannot change core organization details.
Inviting team members
Open your organization settings
Navigate to Organization in the sidebar, then select the Members tab.
Enter the email address and role
Type the invitee’s email address and select a role from the dropdown. The invitation is tied to that specific email address.
Send the invitation
Click Send invite. Dune Digital sends an email with a unique invitation link. The link is valid for a limited time. If the email cannot be delivered, you can copy the invite link and share it manually.
Roles
Every organization member has a role that determines what they can see and do. Roles are assigned when you invite a member and can be changed afterward by an owner or administrator.Owner
Owner
Full control over the organization. Owners can edit all organization settings, manage members (including promoting to owner), manage billing, and delete the organization. There is one owner per organization. Ownership can be transferred to another member.
Administrator
Administrator
Administrators can manage members, teams, and site access. They can invite and remove members, assign roles up to Administrator, and configure team permissions. They cannot change core organization settings (name, slug, domains) or billing without owner approval.
Systems
Systems
Systems users have full Hash Streams access and technician-level access to sites. They can issue hardware commands (reboot, tune, pool switch), configure agents, and access curtailment controls. They do not have access to billing or organization settings.
Sales
Sales
Sales users can access customer-facing tools and the customer management area of Host OS. Intended for staff who manage customer relationships without needing hardware or billing access.
Finance
Finance
Finance users can access billing, invoices, payouts, and customer financials. They cannot manage hardware, members, or organization settings.
Member
Member
The base role. Members can view organization resources according to their team-level site access. They cannot issue commands, change settings, or access billing.
Switching organizations
If you belong to more than one organization, the organization switcher appears in the sidebar. Click it to see all organizations you have access to, then select the one you want to work in. Switching organizations reloads the platform context — dashboards, sites, agents, and team data all update to reflect the selected organization. Your personal account settings (profile, email, password) are shared across all organizations.Organization management tabs
From Organization in the sidebar, you can manage all aspects of your organization. Tabs available depend on your role and subscription:| Tab | Access | Description |
|---|---|---|
| General | All members | Organization name, slug, description, and contact info |
| Branding | Owner | Logo, colors, slogan for white-label portals |
| Members | Owner, Admin | Invite, remove, and change roles for team members |
| Teams | Owner, Admin | Create teams and assign members and site access |
| Permissions | Owner, Admin | Fine-grained permission overrides |
| Site Access | Owner, Admin | Matrix view of which teams can access which sites |
| Emails | Owner | Customize transactional email templates sent to customers |
| Domains | Owner | Configure custom domains for white-label portals |
| Agents | Owner, Admin | View and manage registered site agents |
| Plan | Owner, Admin, Finance | Current subscription and upgrade options |
| Usage | Owner, Admin, Finance | Data consumption and usage alerts |
| Payment | Owner, Admin, Finance | Payment methods |
| Invoices | Owner, Admin, Finance | Billing history and invoice downloads |
Operations tabs (Members, Teams, Agents, etc.) and billing tabs are only visible to accounts with an active paid subscription. On the free tier (Pay As You Go with no active usage), only General and Branding are shown.