Hosting contracts
Contracts define the terms under which a customer’s equipment is hosted. Each contract belongs to a specific customer and specifies the billing rate, power cap, term length, and contract type.Contract types
Hosted
Hosted
The standard arrangement: a customer ships their miners to your facility. You charge based on power consumed. Contracts start as drafts and require equipment assignment before activation.
- Billing: metered (PDU readings), hash-based, or calculated (power specs × hours)
- Supports auto-renew with configurable cancellation notice window
- Optional failover protection pricing
Lease
Lease
You own the equipment and lease it to the customer. Equipment reverts to you when the contract expires. Lease contracts allow up to a configurable number of manual extensions.
- Billing: same options as hosted
- No auto-renew; supports manual extensions
- Equipment assigned from your inventory
Infinity
Infinity
Hash-lease arrangement: you sell access to a fixed hashrate rather than specific machines. No physical equipment assignment required.
- Requires a miner spec (model, hashrate, efficiency)
- Set quantity, connector fee percentage, and customer payout wallet
- Can be activated immediately on creation
O&M (Operations and Management)
O&M (Operations and Management)
You operate and manage a site or facility owned or controlled by the customer. Site assignments replace equipment assignments in this contract type.
- Bill for operational services rather than power consumed
- Assign one or more sites to the contract
Creating a contract
Open the customer's Contracts tab
Navigate to the customer detail page and click the Contracts tab, then click New Contract.
Select a contract type
Choose from Hosted, Lease, Infinity, or O&M. The form adjusts based on your selection.
Set contract details
Configure the following:
- Contract term: Month-to-month, 3 months, 6 months, 1 year, 2 years, or custom (enter days)
- Start date and end date (auto-calculated from term, or override manually)
- Auto-renew: Hosted contracts can auto-renew; lease and Infinity contracts do not
Configure billing
Set the billing method and rate per kWh:
- Metered: kWh from PDU port readings (requires PDU integration)
- Hash-based: kWh derived from hashrate × miner efficiency
- Calculated: kWh from equipment power specs × hours online
Assign equipment or sites
For hosted and lease contracts, the wizard advances to a second step for equipment assignment. For O&M contracts, you assign sites. For Infinity contracts, activation is immediate after configuration.
Failover protection
For hosted and lease contracts, you can enable failover protection — a separate pricing mode that applies when the primary billing method is unavailable (for example, when PDU readings are missing). Configure the failover pricing mode:- Market hashprice: bill based on a percentage of current Bitcoin hashprice
- Fixed rate: bill at a fixed $/kWh rate during failover periods
Invoice generation
Invoices are generated per customer per billing period. You can generate them automatically or manually.Billing settings
Go to Host OS → Billing Settings → General to configure:| Setting | Description |
|---|---|
| Billing day of month | Day invoices are generated (1–28). Day 1 = standard calendar months. Any other day creates rolling periods (e.g., 15th to 14th of next month). |
| Invoice due days | Number of days after invoice date until payment is due (default: 15) |
| Auto-generate invoices | Automatically generate invoices on the billing day |
| Auto-send invoices | Automatically email invoices to customers after generation |
Generating invoices manually
Go to Host OS → Invoices and click Generate Invoices to open the invoice preview flow, or click Run Batch Generation to generate for all billable customers at once. Batch generation options:- Billing period: select the month to invoice
- Customer: generate for all customers or a specific one
- Skip customers with existing invoices: skip accounts that already have an issued or paid invoice for the selected period
Customers in default or on billing hold receive held invoices. Held invoices are not emailed automatically and must be manually released.
Invoice statuses
| Status | Meaning |
|---|---|
| Draft | Created but not yet sent to the customer |
| Issued | Sent to the customer; awaiting payment |
| Paid | Payment received and confirmed |
| Overdue | Past the due date with no payment |
| Held | Suppressed due to default or billing hold |
| Cancelled | Voided; no payment expected |
| Written Off | Marked as unrecoverable |
Invoice settings
Go to Host OS → Billing Settings → Invoice Settings to configure:- Invoice logo and header
- Whether line items are shown to customers (can also be set per customer)
- Tax rate and tax display
- Custom footer text
Payment collection
Customers pay invoices through the customer portal. You can also manage payment methods on their behalf.Supported payment methods
ACH bank transfer
Connected via Plaid. Customers link their bank account for direct debit. Best for recurring payments on large invoices.
Credit or debit card
Processed via Stripe. Supports major card networks. Processing fees apply.
Crypto — NowPayments
Customers pay in a wide range of cryptocurrencies. NowPayments converts to your settlement currency.
Crypto — OpenNode
Bitcoin Lightning and on-chain payments via OpenNode. Fast settlement with low fees.
Auto-pay
Customers can enable auto-pay in the customer portal. When auto-pay is active, their preferred payment method is charged automatically when an invoice is issued.Customer credit balance
Customers can hold a credit balance. Credits are applied automatically when invoices are generated. You can add or adjust credit balances from the Financials tab on the customer detail page.Sales quotes
Use the Quote Builder to create and send quotes to prospective or existing customers before a contract is signed. Quotes are built in a five-step wizard:Customer
Select an existing hosted customer or enter details for a new prospect. Customer email is required to send the quote.
Line items
Add equipment from your product catalog or create custom line items. For each item, set quantity, unit price, cost basis (for internal margin tracking), condition (new/used/refurbished), and hardware specs (hashrate, power, efficiency).
Fulfillment and terms
Choose whether the customer ships their own equipment to you, or you procure hardware on their behalf. Set the contract term (month-to-month through 3 years), rate per kWh, and assign a site.
Fees and pricing
Review the equipment subtotal and configure additional fees: admin fee, transfer fee, install fee, hosting deposit, shipping and handling, and sales tax. The buyer total updates in real time. You can reset fees to suggested values based on your org defaults and selected site.
RevenueGuard and delinquency management
RevenueGuard protects your revenue from two sources: unpaid accounts and uncontracted equipment.Managing delinquent customers
When a customer stops paying:Mark the account in default
Open the customer detail page and go to the Default Status tab. Enable the default status and enter a reason.
Activate pool redirect
Toggle Pool Redirect Active. The customer’s mining equipment hashrate is redirected to your holding pool, allowing you to recover revenue while the account is delinquent.
Uncontracted equipment
RevenueGuard also flags equipment that is online and generating hashrate but has no active contract. The RevenueGuard panel in the Host OS dashboard shows a count of uncontracted units with a badge alert. Resolve uncontracted equipment by:- Creating a new contract and assigning the equipment
- Assigning the equipment to an existing contract
- Removing the equipment from service
Product catalog
Maintain a library of miner SKUs used in quotes and contract line items. Go to Host OS → Product Catalog to add or edit products. Each product includes:| Field | Description |
|---|---|
| Name | Display name of the miner model |
| SKU | Unique identifier within your organization |
| Price | Customer-facing price in USD |
| Hashrate | TH/s |
| Power | Watts |
| Efficiency | J/TH (auto-calculated if left blank) |
| Stock quantity | Units available |
| Cost basis | Internal cost per unit for margin tracking (not shown to customers) |